Privacy Policy

[Company Name] ("we", "us", or "our") operates the ThumbnailIQ service available at [Website URL] (the "Service"). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have over it.

By creating an account or otherwise using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

Information you provide to us

• Account information — your name, email address, and password when you register.
• Content you upload — thumbnail images, keywords, video titles, and related material you submit for analysis.
• Workspace and team data — workspace names, member invitations, and roles you configure.
• Payment information — when you purchase a subscription, payments are processed by our payment providers; we receive confirmation of payment and limited billing details, but we never store full card numbers.
• Communications — messages you send us, such as support requests.

Information collected automatically

• Usage data — pages visited, features used, analyses run, and interactions with the Service.
• Device and log data — IP address, browser type and version, operating system, timestamps, and error logs. We also record the IP address and device details of sign-ins to help keep your account secure.

We use the information we collect to:

• Provide, operate, and maintain the Service, including analyzing the thumbnails you submit and generating scores and recommendations.
• Create and manage your account, workspaces, and team memberships.
• Process subscription payments and send transactional emails such as verification codes, password resets, sign-in alerts, and billing confirmations.
• Monitor usage against your plan limits and prevent abuse, fraud, and unauthorized access.
• Improve the Service, develop new features, and fix bugs.
• Comply with legal obligations and enforce our terms.

We use cookies and similar browser storage technologies (such as local storage) to keep you signed in, remember preferences like your selected workspace, and understand how the Service is used.

You can control cookies through your browser settings, including blocking or deleting them. Disabling essential cookies or storage may prevent parts of the Service — such as staying signed in — from working correctly.

We may use analytics tools to collect aggregated, non-identifying information about how visitors use the Service — for example, which features are most used and how users move through the app. This helps us prioritize improvements. Where analytics providers are used, their collection is governed by their own privacy policies, and we configure them to minimize the personal data they receive.

We rely on a small number of service providers to operate the Service. These providers process data only on our behalf and under contractual safeguards:

• Payment processors (e.g. Razorpay, Stripe) — to handle subscription payments securely.
• Cloud hosting and storage (e.g. Amazon Web Services) — to host the Service and store uploaded images.
• Email delivery — to send transactional emails such as verification codes and account notifications.
• AI analysis providers — thumbnail images and related metadata you submit may be processed by machine-learning services to generate scores and suggestions.
• Public platform data (e.g. the YouTube Data API) — to retrieve publicly available competitor video information for comparisons.

We do not sell your personal information. We share information only:

• With the service providers listed above, to the extent needed to operate the Service.
• Within your workspace — your name and email address are visible to other members of workspaces you join.
• When required by law, regulation, legal process, or an enforceable governmental request.
• To protect the rights, property, or safety of our users, the public, or the Service.
• In connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy.

We take reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), hashed passwords, hashed verification codes, scoped access controls between workspaces, and sign-in alerts for your account. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal data, we will notify you as required by applicable law.

We retain your information for as long as your account is active or as needed to provide the Service. Uploaded thumbnails and analysis results are kept so you can revisit and compare them. If you delete your account, we delete or anonymize your personal information within a reasonable period, except where we must retain it to comply with legal, tax, or accounting obligations, resolve disputes, or enforce agreements.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — ask us to delete your personal information.
• Portability — receive your information in a structured, machine-readable format.
• Objection and restriction — object to or ask us to limit certain processing.
• Withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [Contact Email]. We will respond within the timeframe required by applicable law. You may also have the right to lodge a complaint with your local data protection authority.

The Service is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [Contact Email] and we will delete it promptly.

Our service providers may store and process information in countries other than your own, which may have different data protection laws. Where we transfer personal data internationally, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognized by applicable law, and we require providers to protect your information consistently with this policy.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, contact us: